About Houston Galveston Shuttle Service
We are a Houston company built around one trip: getting travelers between Houston’s airports, their homes and hotels, and the Galveston cruise port, on time and at a fair, flat price. Our team has more than 30 years of experience on Houston roads, and every vehicle we drive is fully insured.
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Who We Are
Houston Galveston Shuttle Service is a private transportation company based in north Houston, a short drive from Bush Intercontinental Airport. Our team brings more than 30 years of experience driving Houston travelers, and we have operated as our current company since 2012.
We focus on one job and do it well: getting you between Houston's airports, your home or hotel, and the Galveston cruise port on time. Every ride is private, every vehicle is fully insured, and you know your full price before you book.
Where we drive
BOOKING & POLICIES
Our Policies at a Glance
Still have a question? Contact us or call +1 (346) 786-0222, 24/7.
How do I book, and when is my ride confirmed?
Book online, by phone or by message. Your ride is confirmed once your payment or deposit is complete, and you receive your pickup details in writing.
What payment methods do you accept?
We accept payment by secure Stripe payment link, Zelle, or cash to your driver.
What is your cancellation policy?
Cancel 24 hours or more before your pickup time for a 100% refund. Cancellations within 24 hours of pickup and no-shows are not refunded.
Do you charge for waiting time?
Airport pickups include 30 minutes of free waiting time, and other pickups include 15 minutes. After that, waiting time is billed in 15-minute increments.
What if my flight is delayed?
We track your flight in real time. Your 30 minutes of free airport waiting time starts when your plane actually lands, not at the scheduled time.
Do you offer child seats?
Yes. Infant, toddler and booster seats are available for an added fee. Tell us each child's age when you book.
How many passengers and bags fit in each vehicle?
Each vehicle has a set capacity: Executive Sedan 2 passengers and 2 bags, Passenger Van and Executive SUV 6 and 6, Luxury Suburban 7 and 6, and Mercedes Sprinter 14 and 14. Oversized luggage may need a larger vehicle.
Is smoking allowed in the vehicle?
No. Smoking and vaping are not allowed in any of our vehicles.