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Terms & Conditions

Please read these Terms and Conditions carefully before making a booking or using our services. By making a reservation with HoustonGalvestonShuttleService, you confirm that you have read, understood, and fully agreed to all terms listed below. All passengers must be at least 18 years old, or accompanied by a responsible adult guardian.

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Why Houston Travelers Trust Us

A local Houston company with decades on the road between the airports and the Galveston cruise port.

30+ yearsof experience driving Houston travelers
Since 2012operating as our current company
Fully insuredevery vehicle and every ride
24/7pickups day and night, 365 days a year
Free cancellation100% refund up to 24 hours before pickup
Free on every ridecarry-on bags, Wi-Fi, chargers and water

Last updated: October 7, 2026

Please read these Terms and Conditions before you book. By making a reservation with Houston Galveston Shuttle Service, you confirm that you have read, understood and agree to these terms.

1. Booking and Payment

  • A booking is confirmed only after the required payment or approved deposit is received.
  • A 5% processing fee applies to every booking.
  • We accept Stripe (credit or debit card), Zelle and cash to the driver. Cash payments must be made in the exact amount.
  • Bookings made within 24 hours of pickup require full payment at the time of booking.
  • All reservations are subject to vehicle and driver availability.
  • Customers must provide accurate pickup, drop-off, date, time, passenger, luggage and flight information.
  • Large-group bus and shuttle rentals are available at custom pricing.

2. Rates, Gratuity and Extra Charges

  • Rates are a flat price per vehicle and are the same every day, including weekends, holidays and late at night.
  • Rates include a private driver, tolls, airport and port fees, luggage help, flight tracking for airport pickups, and door-to-door service.
  • Driver gratuity is not included in the rate. A minimum 10% gratuity applies to every booking; 20% is customary for excellent service.
  • Hourly service requires a minimum of 3 hours.
  • Stops must be requested in advance and are charged as listed on our Rates page.
  • Carry-on bags, Wi-Fi, phone chargers and bottled water are free on every ride.
  • Child seats (infant, toddler and booster) are available for an added fee and must be requested at booking.

3. Cancellations, Changes and Refunds

  • Cancellations made 24 hours or more before pickup receive a 100% refund.
  • Cancellations made less than 24 hours before pickup and no-shows are not refunded.
  • Bookings made within 24 hours of pickup are non-refundable once confirmed.
  • If Houston Galveston Shuttle Service cancels a confirmed booking, the customer receives a 100% refund, including the processing fee.
  • Changes should be requested at least 48 hours before pickup and are subject to availability and approval.
  • If a changed booking costs more, the difference must be paid. If it costs less, the difference is not refunded.
  • Approved refunds are issued to the original payment method, generally within 6 to 7 business days. Bank processing times may vary.

4. Waiting Time and No-Shows

  • Airport pickups include 30 minutes of free waiting time, starting when the flight actually lands.
  • Other pickups include 15 minutes of free waiting time from the scheduled pickup time.
  • After the free waiting time, waiting is billed in 15-minute increments.
  • A passenger who does not appear without prior notice, or cannot be reached after the free waiting time, is a no-show.
  • No-show bookings are not refunded, the full fare applies, and they cannot be rescheduled unless approved by Houston Galveston Shuttle Service.

5. Luggage, Pets and Passengers

  • All passengers must be at least 18 years old, or travel with a responsible adult.
  • Customers must declare their luggage when booking. Passenger capacity does not guarantee luggage capacity.
  • Oversized or extra luggage must be declared in advance and may require a larger vehicle. Undeclared luggage may be refused if there is no space, without refund.
  • Pets require advance notice and are subject to vehicle availability. Service animals are permitted in line with applicable law.
  • Passengers must wear seat belts as required by law.
  • Smoking and vaping are not allowed in any vehicle.
  • Illegal substances and prohibited items are not allowed and may be reported to law enforcement.
  • Passengers must behave respectfully and safely. Service may be refused or ended for unsafe, abusive, threatening, intoxicated or illegal behavior.

6. Damage, Cleaning and Lost Items

  • Pet-related damage or excessive cleaning may result in a cleaning fee of at least $100.
  • Damage caused by passengers is charged at a minimum of $150.
  • Houston Galveston Shuttle Service is not responsible for personal items left in a vehicle. We make reasonable efforts to find reported items and hold them for up to 7 days. Shipping or collection costs are the customer's responsibility.

7. Delays and Liability

  • Houston Galveston Shuttle Service is not responsible for delays caused by traffic, accidents, severe weather, road closures or other conditions beyond our reasonable control.
  • Houston Galveston Shuttle Service is not responsible for missed flights, missed cruises or other losses caused by delays beyond our reasonable control. We recommend travel insurance.
  • If a vehicle breaks down or becomes unavailable, we make reasonable efforts to provide a comparable or upgraded vehicle at no extra cost.
  • Vehicle photos and illustrations on our website are for reference only; the actual make, model or appearance may differ.
  • To the maximum extent permitted by law, our liability for any booking will not exceed the amount paid for that booking.

8. Privacy and Website Content

  • Houston Galveston Shuttle Service takes reasonable steps to protect customer information and does not sell personal information.
  • Information may be shared with service providers we need to complete your ride, such as drivers, payment processors and booking, hosting and communication services, or with authorities when the law requires.
  • Website content, branding, logos and designs may not be copied or used commercially without permission.
  • Customers who share photos, videos or reviews and give permission allow us to use them on our website, social media and marketing materials.

Questions about these terms? Call or text +1 (346) 786-0222 or email info@houstongalvestonshuttleservice.com.